SHIPPING POLICY
ROUTE SHIPPING INSURANCE
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Yes protect your purchase!
Once your order has left our facility we're not held responsible for any damages, theft occurred during transit. We strongly recommend our customers to purchase ROUTE SHIPPING INSURANCE offered at the time of checkout. It's a small fee but it'll protect your package during transit from damages, theft, ie. Shipping insurance fee are non-refunable.
if item arrives damaged you must notify us within 48 hours of delivery via email at hello@kalaniandwolf.com with:
- Your Full Name and Order #
- 3 Clear Images of damages
Any damages outside the 48 hours of delivered goods will be handled at Kalani and Wolf's discretion.
DOMESTIC US SHIPPING
Great News, US domestic ground shipping is free on all orders over $175+. Orders below $175 shipping is set by the courier depending on location and weight. We use USPS to offer the best shipping rates.
We are a small business operated by a small team and sometimes there might be delays. All orders are processed within 2-3 business days starting the next business between Monday - Thursdays. If we oversell online you'll be notified if we have extra fabric in stock to handcraft your order; in this case, your order will take approximately 2 weeks to produce and ship out.
We do not process any orders on Fridays - Sundays nor on holidays. All shipping costs are non-refundable.
Once your order is in transit by the shipping carrier an email confirmation is sent with your tracking number. Please allow 24-72 hours for all tracking details to update on carriers website.
We have no control for any delays beyond our control; ie, COVID-19, weather, postal service interruptions, etc.
INTERNATIONAL SHIPPING
We are a small business operated by a small team and sometimes there might be delays. All orders are processed within 2-3 business days starting the next business between Monday - Thursdays. If we oversell online you'll be notified if we have extra fabric in stock to handcraft your order; in this case, your order will take approximately 2 weeks to produce and ship out.
Customers have the option to select USPS, UPS, or DHL for international shipping. Please note USPS does not provide tracking outside the country.
We do not process any orders on Fridays - Sundays nor on holidays. All shipping costs are non-refundable.
Once your order is in transit by the shipping carrier an email confirmation is sent with your tracking number. Please allow 24-72 hours for all tracking details to update on carriers website.
We have no control for any delays beyond our control; ie, COVID-19, weather, postal service interruptions, customs, etc.
EXPEDITED & OVERNIGHT SHIPPING
Expedited and overnight shipping is offered via USPS at the time of checkout.
We do not process any orders on Fridays - Sundays nor on holidays. All shipping costs are non-refundable.
Once your order is in transit by the shipping carrier an email confirmation is sent with your tracking number. Please allow 24-72 hours for all tracking details to update on carriers website.
We have no control for any delays beyond our control; ie, COVID-19, weather, postal service interruptions, customs etc.
