RETURN & EXCHANGE POLICY

HOW IT WORKS

Kalani + Wolf is a small business operated by a small team and there can be delays but we honor any requests that are submitted within the 14 days of delivery.

Once your return request is approved, you'll receive an email with a paid return label. The return label is only valid for 7 days. 

Any returns requested within 30 days of delivery date are only eligible for a store credit or exchange.

ALL merchandise returned to us will be inspected to ensure the items have not been worn, washed, damaged and must contain their original tags in place.

We reserve the right to refuse any refunds or exchanges on any returns to us that does not meet our return policy.

 

FLASH SALES + FINAL SALES 

ALL merchandise purchased during flash sales do not qualify for a refund. 

ALL FACE MASKS ARE FINAL SALE DUE TO HYGIENIC PURPOSES AND MAY NOT BE RETURNED.

We'll gladly accept flash sale items for a store credit or exchange requested within 14 - 30 days of delivery date. 

ALL merchandise returned to us will be inspected to ensure the items have not been worn, washed, damaged and must contain their original tags in place.

Flash sales are marked final sale and are non refundable nor exchangeable and do not qualify for a store credit.

We reserve the right to refuse any refunds or exchanges on any returns to us that does not meet our return policy.

DOMESTIC US RETURNS 

CLICK HERE to initiate your return

We're glad to accept  your full priced items within 14 days of delivery date for a full refund in the original form of payments.  ALL Shipping fees are not refundable.

Any returns requested within 30 days of delivery date are only eligible for a store credit or exchange.

Kalani + Wolf will only cover one U.S. return shipping fee. Customers are responsible for covering any costs associated with shipping fees after that. 

ALL merchandise returned to us will be inspected to ensure the items have not been worn, washed, damaged and must contain their original tags in place.

We reserve the right to refuse any refunds or exchanges on any returns to us that does not meet our return policy.


INTERNATIONAL RETURNS

CLICK HERE to initiate your return

We're glad to accept your full priced items within 14 days of delivery date for a full refund in the original form of payments. ALL Shipping fees are not refundable. 

Any returns requested within 30 days of delivery date are only eligible for a  store credit or exchange.

Customers are responsible for covering any shipping costs associated with returning their purchase to us. 

ALL merchandise returned to us will be inspected to ensure the items have not been worn, washed, damaged and must contain their original tags in place.

We reserve the right to refuse any refunds or exchanges on any returns to us that does not meet our return policy.

EXPECTING AN EXCHANGE

Once your return is approved for an exchange, you'll receive an email confirmation. 

The exchange is processed just like a new order and a new tracking email will be sent via email.


EXPECTING A REFUND

Once your return is approved for a full refund in its original form of payment, you'll receive an email confirmation. 

Please allow 3-5 business days for your bank to process your refund. 

Third Parties: Apple Pay, PayPal, Google Pay, AfterPay may take longer to process.

EXPECTING A STORE CREDIT

Once your store credit is approved, you'll receive an email confirmation. 

Our store credits do not expire.